Returns & Refund :

Products can be returned within 7 days of receiving only if the packs are sealed, not opened or damaged in any way.

Chasmart team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed time.

In the unlikely event that your products arrive damaged or missing, you must email us an unboxing video right from opening the outer carton till we see the products, picture of the damaged or missing product, within 48 hours of receiving your order.

Upon authorization of returns, we will offer you an exchange or refund. 

Items that may have been damaged, defective or sent by error will be fully refunded. Refund will be processed within 7 working days from the date we receive the products back.

We aim to process all returns within one (1) week. If you have any questions about your return, please contact us at +91 8012233451 or write to us at smsupermart.gst@gmail.com.

All returns are subject to the discretion of chasmid.com.

Refund requests will only be considered in the following cases 

a. If the buyer does not get the delivery of the ordered products within 15 days if Chasmart fails to ship the ordered products.

b. If the shipping location is not serviced by our partner courier companies.

Refund Requests are not acceptable when:

     a. No refund requests will be accepted for damaged products. Damaged products will be exchanged as per our exchange policy.

     b. No Returns will be accepted if a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations.

     c. Incorrect or insufficient address or contact numbers mentioned by the customer

     d. Non-availability of recipient at the mentioned address and/or premises

     e. Refusal to accept products

     f. In case the product has undergone any tampering by the customer